Cancelling a commuter pass partway through can return less than you expect. Refunds are set by comparing a days-used formula and a trips-used formula and paying out whichever is lower, so understanding both helps you estimate your refund in advance.
Refunds use whichever formula gives the lower amount
A mid-term refund calculates both a days-used amount and a trips-used amount, then pays out the lower of the two. That means more elapsed days can lower your refund even with few actual rides, and frequent riding can lower it even soon after purchase.
The days-used formula
This is calculated as purchase price minus days used multiplied by the regular transit-card fare for your section multiplied by two. It counts days you held the pass, not just days you rode, using twice the one-way fare to represent a round trip.
The trips-used formula
This is calculated as purchase price minus trips used multiplied by the regular transit-card fare for your section. It only counts actual gate taps, so frequent riders soon after purchase may see a lower amount from this formula.
Apply for a refund at a station kiosk or counter
Passes with remaining validity can be refunded at stations with newer transit-card kiosks or customer service counters. Bring your pass card and ID, and check in advance whether your nearest station offers this service.
Frequently Asked Questions
Do I get back the exact value of my remaining trips?
No. The refund uses whichever is lower between a days-used formula and a trips-used formula.
What if I refund right after buying the pass?
You will likely get most of it back if both days used and trips used are near zero, but confirm the exact amount at the counter.
Where can I request a commuter pass refund?
At stations with newer transit-card kiosks or customer service counters.
Source and Use Notes
This page summarizes published data for planning. Actual station conditions can differ, so verify them on site.